1. Introduction
These Terms and Conditions (together with the documents referred to herein) govern your use of the website www.anoba.it and the purchase of products made available through the site.
By accessing the site and/or placing an order, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy.
All business transactions between ANOBA and customers are governed exclusively by these Terms unless otherwise agreed in writing.
For enquiries, please contact hello@anoba.it.
2. Company Information
Sales of products via this site are operated by ANOBA S.R.L., registered at Via Quattro Novembre 9, Taino (VA), Italy.
VAT/Tax ID: 04041320120 – REA: VA 397560 – Share Capital: €10,200
Email: hello@anoba.it, PEC: anoba@pec.it
3. Personal Data
Customer data is processed in accordance with applicable data protection legislation and our Privacy Policy.
By using the site and placing an order, you consent to the processing of your personal information, which must be accurate and complete.
Data collected during checkout is used solely to process and fulfil your order and to comply with legal obligations.
4. Use of the Website
By accessing the website or placing an order, you agree to:
- usare il sito solo per consultare prodotti o fare ordini reali e legittimi;
- use the site for legitimate enquiries or orders only;
refrain from placing false or fraudulent orders; - provide accurate, current, and complete contact information.
By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
5. Service Availability
Deliveries are available within Italy, excluding Livigno, Trepalle, Campione d’Italia, Vatican City, and San Marino.
International delivery options and related charges will be displayed at checkout, where applicable.
6. Contract Formation
The products shown on this website are an invitation to purchase and do not constitute a binding offer.
A contract is formed only once ANOBA sends an Order Confirmation by email.
7. Product Availability
ANOBA products are produced in limited-edition capsule collections.
All orders are subject to availability.
If an item becomes unavailable, ANOBA will notify you and issue a refund for any amount already paid.
8. Order Refusal
ANOBA may remove or modify products or content on the site at any time.
Although we endeavour to process all orders, we reserve the right to decline an order, including after issuing an Order Confirmation, in exceptional circumstances.
ANOBA shall not be liable to the Customer or to any third party for the removal of any product from the website, for any modification of website content, or for the refusal to process any order.
9. Delivery
Orders are delivered via courier to the address provided at checkout. Delivery is deemed complete once the goods are physically received.
Due to the made-to-order and artisanal nature of our products, production and delivery times may vary.
Garments are produced only after an order is placed, and production/shipping times may exceed 30 days from the Order Confirmation.
By placing an order, you expressly accept these customised lead times.
ANOBA will notify you of any delays and, where necessary, provide a revised delivery estimate. If the revised date is not met, you may cancel the order and receive a full refund.
ANOBA is not liable for delays caused by force majeure, extraordinary events, or courier disruptions.
Risk in the products shall pass to the Customer upon physical delivery
9.1 Customer Address Responsibility
You are responsible for providing a complete and accurate delivery address.
If the parcel is returned due to an incorrect or incomplete address, a refund will be issued minus shipping costs.
9.2 Delivery Attempts
Couriers generally attempt delivery twice.
Uncollected parcels held at the depot for more than 7 business days may be returned to ANOBA.
Refunds will exclude shipping charges.
9.3 Damaged or Non-Compliant Delivery
Please inspect all parcels upon receipt.
- If the parcel is visibly damaged:
refuse delivery or accept it with a written reservation (e.g., “package damaged”). - Please notify ANOBA at hello@anoba.it, including your order number and, where possible, attaching supporting photographs.
To allow us to promptly open a claim with the courier, we recommend that you report the issue within 48 hours of delivery. In any case, the Customer retains the right to rely on the legal guarantee of conformity provided by the Consumer Code.
10. Transfer of Risk and Title
Risk passes upon delivery.
Title to the goods passes only when ANOBA receives full payment.
11. Prices and Payment
Product prices are those indicated on the website at the time of order, inclusive of VAT and expressed in Euros. Prices may be modified at any time; however, any changes will not apply to orders that have already been confirmed.
While we take every reasonable step to ensure that prices displayed on the website are correct, errors may occasionally occur. If an error is identified, ANOBA will inform the Customer as soon as possible, offering the option to confirm the order at the correct price or to cancel it. If the Customer cannot be contacted, the order will be cancelled and any amount paid will be refunded.
ANOBA shall not be obliged to supply products at an obviously incorrect price, even if a Shipping Confirmation has already been sent.
Payments may be made using the methods available on the website, including credit/debit cards, PayPal, Klarna and any other methods indicated.
Such information will not be used for purposes other than processing payments and issuing refunds in the event of returns.
By clicking the payment link, the Customer confirms that they are the holder of the card used for the transaction. Card payments are subject to verification and authorisation by the card issuer; if authorisation is not granted, ANOBA shall not be held responsible for any delay or non-delivery, and no contract will be formed.
If PayPal is selected as the payment method, the charge will be made at the time of order confirmation. Any shipping costs are indicated at checkout.
12. Guest Checkout
You can purchase our products as a guest, without creating an account, by providing only the information necessary to process your order.
13. VAT
All purchases are subject to VAT in accordance with applicable law.
14. Returns and Exchanges Policy
14.1 Right of Withdrawal
Returns must be initiated through the dedicated online form available in the Shipping, Returns and Exchanges section of the website.
Conditions:
Items must be unworn, unwashed, undamaged, and returned with all original tags attached.
Original packaging should be included whenever possible.
The Customer is responsible for the condition of the goods until they are received by ANOBA.
Once the form has been submitted, return instructions and, where applicable, a return shipping label will be provided by email.
Items must be shipped within 14 days from the date the withdrawal form is submitted.
Return Conditions:
- the original item is returned unused, unwashed, undamaged, and with all original tags attached;
- Whenever possible, items should be returned using the original packaging.
- The Customer is responsible for the integrity of the products until they are received by ANOBA.
- Returns will not be accepted for items that show signs of use beyond simple inspection, that are damaged, or that do not comply with the conditions listed above.
Return Procedure:
- Returns are managed exclusively through ANOBA, which will provide the Customer with all necessary instructions.
- The Customer must ship the item(s) within 14 days from the communication of the withdrawal.
- The deadline is considered met if the goods are shipped before the expiration of the indicated period.
Refunds:
- Once the returned item(s) have been received, ANOBA will verify their condition and notify the Customer of the acceptance or rejection of the return.
- If the return is accepted, the refund will be issued within 14 days from the date of confirmation of the withdrawal.
- Refunds will be made using the same payment method used for the original purchase.
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Return shipping costs are borne by the Customer and amount to €7 for returns from Italy, unless the item is defective or an error occurred on our part.
For returns from outside Italy, all return shipping costs depend on the country of shipment and are borne by the Customer, including shipping fees, customs duties, and taxes.
14.2 Size Exchanges
Without prejudice to the provisions set out in the previous sections, the Customer may request a size exchange for the purchased item, provided that:
- the original item is returned unused, unwashed, undamaged, and with all original tags attached;
- the request is submitted within 10 days from the date of receipt of the item, either by completing the dedicated form available on the website or by sending an email to hello@anoba.it, indicating the order number.
The return and exchange procedure follows the provisions set out in Section 14.1.
Once the returned item has been received and its condition verified, ANOBA will ship the replacement size, subject to availability of the requested size.
If the requested size is unavailable, the Customer will be entitled to a refund of the corresponding amount, which will be issued using the same payment method used for the original purchase.
14.3 Defective or Non-Conforming Products
If, upon delivery, a product is found to be defective or not compliant with the order, the Customer is required to submit the Return Form within 3 days of delivery and promptly notify ANOBA by writing to hello@anoba.it, indicating the order number, a description of the issue, and, where possible, attaching supporting photographs.
Following the notification, ANOBA will provide the Customer with instructions for returning the item. The product must be shipped to ANOBA S.r.l., Via Quattro Novembre 9, 21020 Taino (VA), Italy.
Once the returned product has been received and inspected, ANOBA will inform the Customer of the outcome of the verification within a reasonable timeframe.
In the event that a defect or non-conformity is confirmed, the Customer may choose between:
- a replacement of the product, subject to availability; or
- a full refund, including any return shipping costs incurred.
The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed, and will be processed as soon as possible and in any event within 14 days from confirmation of acceptance of the return.
All rights granted under the applicable laws governing the legal guarantee of conformity remain unaffected.
15. Legal Warranty
All ANOBA products are covered by the 24-month legal guarantee of conformity, pursuant to Articles 128–135 of the Italian Consumer Code.
In the event of a lack of conformity, the Customer is entitled, at no additional cost, to the restoration of the product’s conformity through repair or replacement, or, where applicable, to a price reduction or a refund.
To activate the legal warranty, the Customer must notify ANOBA using the contact details provided on the website and make the product available for inspection.
16. LIABILITY AND LIMITATION OF LIABILITY
Except in cases where liability cannot be excluded or limited under applicable law, ANOBA’s liability in relation to products purchased through the website is limited to the purchase price of the product.
ANOBA shall not be liable for indirect or consequential damages, including, by way of example, loss of profits, loss of data, loss of contracts, or loss of business opportunities.
These limitations shall not apply in the event of:
- death or personal injury resulting from negligence;
- fraud or fraudulent misrepresentation;
- any other circumstance in which liability cannot be excluded or limited under applicable law.
Minor variations in color, fabric, or embroidery are to be considered intrinsic characteristics of the garments and do not constitute defects.
These provisions do not limit the rights granted to consumers under applicable law, including the right of withdrawal.
17. INTELLECTUAL PROPERTY
All copyrights, trademarks, and other intellectual property rights relating to the materials and content available on the website are the property of ANOBA or of the respective rights holders.
The Customer may use such materials only with the express authorization of ANOBA or of the relevant rights holders.
The ordinary use of the website is permitted solely to the extent necessary to view, copy, or store information relating to orders or personal contact details.
18. INFORMATION SECURITY
Unauthorized access to the website, to connected servers or databases is strictly prohibited, as is the introduction of viruses, malware, or any other malicious software.
Any attempt to damage ANOBA’s systems or to carry out cyberattacks will be prosecuted and reported to the competent authorities.
To the extent permitted by applicable law, ANOBA shall not be liable for any damage or loss to computers, data, or materials resulting from cyberattacks, viruses, or from downloading content from the website.
19. THIRD-PARTY LINKS
The ANOBA website may contain links to third-party websites or content provided for informational purposes only.
ANOBA exercises no control over the content of such third-party websites and declines any responsibility for damages or losses arising from their use.
20. WRITTEN COMMUNICATION
Unless otherwise required by applicable law, all communications between ANOBA and the Customer shall take place in electronic form, via email or through notices published on the website.
The Customer acknowledges that such communications have full legal effect and satisfy any legal requirement for written form.
This provision does not limit in any way the rights granted to the Customer under applicable law.
21. NOTICES
All communications addressed to ANOBA should preferably be sent to hello@anoba.it.
Communications sent by ANOBA to the Customer may be made by email, using the email address provided by the Customer at the time of the order.
A communication shall be deemed received 24 hours after the email has been sent.
22. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Customer may not assign or transfer to third parties any rights or obligations arising from the Contract without the prior written consent of ANOBA.
ANOBA may assign, transfer, or subcontract its rights and obligations to third parties, provided that this does not result in any limitation or reduction of the Customer’s rights, guarantees, or protections under the Contract.
23. FORCE MAJEUR
ANOBA shall not be liable for any delay or failure in performance resulting from events of force majeure, meaning unforeseeable events or events beyond its reasonable control, including, by way of example, strikes, natural disasters, wars, acts of public authorities, and interruptions to transportation or communications.
During the occurrence of a force majeure event, the performance of contractual obligations shall be suspended for the duration of such event, and the relevant deadlines shall be extended accordingly.
In the event of force majeure, ANOBA shall use reasonable efforts to identify solutions that allow the fulfillment of its contractual obligations, to the extent possible.
24. WAIVER
The failure by ANOBA to exercise a right or to enforce a provision of these Terms shall not constitute a waiver of such right or provision and shall not prevent its future enforcement.
Any tolerance by ANOBA of a breach by the Customer shall not limit ANOBA’s right to act in the event of subsequent breaches.
Any waiver by the Customer of rights or obligations must be made in writing and shall not be valid unless expressly accepted by ANOBA.
25. SEVERABILITY
If any provision of these General Conditions or of the Contract is held to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be deemed severed, without affecting the validity or enforceability of the remaining provisions, which shall remain in full force and effect to the extent permitted by law.
26. ENTIRE AGREEMENT
These General Conditions constitute the entire agreement between ANOBA and the Customer in relation to purchases made through the website and supersede any prior written or oral agreement or understanding.
Neither the Customer nor ANOBA has relied on any statement, representation, undertaking, or promise made prior to the conclusion of the Contract, except as expressly set out in these General Conditions.
Any false statements made by either party prior to the date of the Contract may be relied upon only in accordance with the provisions governing contractual liability, unless such statements were made fraudulently.
27. AMENDMENTS TO THE CONDITIONS
ANOBA reserves the right to modify these General Conditions at any time.
The amended conditions shall apply exclusively to orders placed after their publication on the website.
28. Governing Law and Jurisdiction
The Contract shall be governed by Italian law.
For any dispute, the competent court shall be that of the place of residence or domicile of the Customer, as provided for under the Italian Consumer Code.
29. Comments and Complaints
The Customer may submit complaints or suggestions by contacting hello@anoba.it.
The Customer may also have recourse to the European Online Dispute Resolution (ODR) platform, available at:
http://ec.europa.eu/consumers/odr/.
30. Reviews
In order to continuously improve its services and products, ANOBA may send the Customer a voluntary request to submit a review following the completion of an order.
Submitting a review is entirely optional and is intended solely for the purpose of improving the quality of the service.
31. International Shipping and Customs Duties
For shipments to countries subject to customs duties or local taxes, all customs, tax, and import charges are solely borne by the Customer.
Any refusal by the recipient to pay such charges may result in the shipment being abandoned by the carrier. In such cases, ANOBA shall not be liable for loss, delay, or non-delivery of the order.
If the goods are returned to the sender, any refund due will be issued net of customs duties, original shipping costs, and any additional costs incurred for the return of the order.
